Terms of Service

Please read these Terms of Service ("Terms") carefully before using the services provided by Marshmallow Technology LTD.

1. Agreement to Terms

By instructing Marshmallow Technology LTD to deliver technology services—whether under the Marshmallow Technology brand or otherwise—you agree to these Terms. If you do not agree, you must not engage our services. These Terms form a binding agreement between you (the "Client") and Marshmallow Technology LTD.

2. Provision of technology services

Marshmallow Technology LTD will supply the professional services described in an order form, statement of work, or written proposal agreed by both parties (together, the "SOW"). Deliverables may include bespoke software development, integration engineering, cloud migration and platform operations, data engineering, security advisory work, and closely associated technical consulting.

• Timelines: Milestones and dependencies will be recorded in the SOW. Marshmallow Technology LTD will use reasonable endeavours to meet them, acknowledging that third-party vendors, regulatory gates, or delayed Client approvals may shift dates.
• Client responsibilities: You will provide timely access to environments, documentation, stakeholders, and test data (sanitised where required) so our engineers can perform the services safely and efficiently.

3. Payment Terms

Payment terms, including fees, invoicing schedules, and payment methods, will be specified in the SOW. Payments are due upon receipt of the invoice unless otherwise specified. Late payments may incur interest charges. All fees are non-refundable once services have commenced.

4. Intellectual Property

Any pre-existing intellectual property of either party shall remain the property of that party. Any new materials created by Marshmallow Technology LTD specifically for the Client as part of the services ("Deliverables") shall become the property of the Client upon full and final payment for the services. Marshmallow Technology LTD retains the right to use the Deliverables for its own promotional and portfolio purposes.

5. Confidentiality

Both parties agree to keep all confidential information, including business strategies, client data, and proprietary processes, private and not to disclose it to any third party without prior written consent.

6. Limitation of Liability

Marshmallow Technology LTD shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services. Our total liability shall not exceed the total fees paid by the Client to Marshmallow Technology LTD for the services in question.

7. Legal disclaimers

Marshmallow Technology LTD provides professional services on an "as is" basis and does not warrant uninterrupted error-free operation of any software or infrastructure we touch. Technology outcomes depend on factors outside any consultancy's control; please read our separate Disclaimer for additional detail.

8. Termination

Either party may terminate the service agreement with 30 days written notice. The Client will be responsible for payment for all services rendered up to the date of termination.

9. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles, and the courts of London shall have exclusive jurisdiction, subject to any mandatory rights you hold as a consumer.